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Got Questions?
We have Answers!
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How do I care for and clean my filter & Earthtank™?Whenever you change your filter we recommend completely disassembling your Earthtank™ and gently rinsing each individual part under running tap water. Make sure to dry and wipe each part with a microfibre cloth before re-assembling. Never use soap or detergents on the ceramic pieces as they can leave a residue.
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I can see small specks in the water container of my purifier, what's going on?Small specks of activated carbon (charcoal powder) may appear in your water in the initial days after setting up your Earthtank™. This material is harmless and will disappear with use. If you do notice these carbon specks, simply flush through the first few litres of water before drinking.
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How often should I change my filter?The Ultra Fluoride Filter by Doulton should be replaced every 1600 litres or every 6 to 9 months, whichever comes first. The SCP (Southern Cross Pottery) Fluoride Plus by KLT should be replaced every 2000 litres or every 9 to 12 months, whichever comes first. To ensure continuous contaminant removal, it is highly recommended to clean your filter every 3 months and use your discretion to replace the filter approximately every 6 months, this will depend on your water supply and how much you use your filter.
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When will my pure water be ready to drink?Water should pass through the filter at a rate of approximately one litre per hour on town water. (tank, bore, dam and spring may be slower depending on the amount of suspended solids).
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Help, my tap is leaking!Ensure your tap is turned completely off! (That is the tap handle facing flush against the body). Your tap may need to be tightened. If the water is seeping from the rubber seal where the tap is fitted then you need to empty the purifier, holding the nut on the inside and tightening the tap by at least one full turn or more. If your tap is still leaking it may be defective, get in touch and we can organise a replacement.
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Are you connected with Southern Cross Pottery?Yes! We are part of the SCP Family...literally! Jeff is family and supplies the SCP Fluoride + Candles for your Earthtank™ and also we spent many years involved with the manufacturing of Australia's most popular Water Purifiers. Since his retirement, we have aimed to continue the legacy alongside other previous employees and pottery manufacturers in Australia.
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Sh*t! I broke something. Can I get a replacement?It's okay, it happens more than you'd think and of course we can help! Replacement lids cost $65 Replacement stands cost $85 Replacement infits cost $95 Visit the Replacement Part page on our website to place an order for your part. Simples!
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